FAQ

How much is shipping?

For Domestic Shipping:

  • Prints, Pins, and Mugs ship from LA and will can be anywhere around $3-8 depending on the weight and quantity of items in your order.
  • Woven Throw Blankets for domestic US Shipping are a flat rate of $15 and ship from North Carolina.

For International Shipping:

  • Shipping is calculated by weight at checkout custom to your destination.

 

Hooray! I can’t wait for my order! How long does shipping usually take?

Prints, Pins, and Enamel Mugs

  • Orders usually take 3-5 business days to process and then 5-7 days to ship via USPS depending on where you live. Orders ship from Los Angeles, California.

Woven Throw Blankets

  • Item usually takes 1 week to be processed and made to order, and then is shipped within 1-3 weeks after from North Carolina.

Shipping may take a bit longer than usual during the holiday season, so thank you for your patience and understanding during these uncertain times!

 

Return Policy:

We do not accept returns or exchanges at this time.

If an item is lost or damaged, please do feel free to reach out to us at hello@ginkgohouse.co to help resolve.

 

What forms of payment are accepted?

Credit Cards include Visa, Mastercard, Discover, and American Express.

We also accept Apple Pay.

Please ensure your confidential information is encrypted with the highest level of commercially available encryption protection.

 

Where can I find your Disney Art pieces?

All Disney Art pieces are exclusively available through the Disney Parks, and inventory is handled by Disney Cast Members - if you're looking for a piece please ask Cast Members in-store for the latest availability.

  • WonderGround Gallery - Downtown Disney - Anaheim, CA
  • Off the Page - Disney's California Adventure - Anaheim, CA
  • Disneyana - Disneyland - Anaheim, CA
  • Art of Disney - EPCOT's American Pavilion - Orlando, FL
  • Art of Disney - Disney Springs - Orlando, FL

 

Are you going to have “insert new awesome thing here” in the future?

I’m constantly researching and exploring new ideas and projects! From sketchbook to final product there’s a lot of steps that happen along the way – to keep up with the latest sneak peeks subscribe to the gingko house newsletter and follow us on Instagram.

 

Do you take commissions (custom illustration requests)?

First off, thank you so much for thinking of my work! I am currently not accepting any custom commissions, but will be sure to update if my availability changes.

 

If you have any other questions feel free to reach out to us via our contact form or email your inquiry to hello@ginkgohouse.co